Q: Does the price include set up and delivery?
A: A majority of our equipment includes setup and breakdown. Additional Fees apply for setup and break down of Tables and chairs. Delivery Fees always depend on the location we are delivering to and the amount of the rental. Please inquire for further explanation. Remember prices do not include sales tax.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Alaka`i Inflatables & Party Rentals cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks usually require permits and some are first come, first serve so get your spot early in the day.
Q: What payments do you take?
A: If a balance is owed on the day of your event then we only accept Cash, Money Order or Cashiers Checks. Sorry but we do not accept Credit Cards or Personal Checks the day of your event. If paying by cash, please have exact change as our drivers do not carry cash. Also, if paying cash please get a receipt from our employee.
Q: What if we need to cancel?
A: Please review FAQ or check out our policies page for details.
Q: Do you require a deposit?
A: Yes all orders require a 40% or $100 (Whichever is greater) non refundable deposit to reserve equipment and Services. If you cancel your event 2 weeks out or more we will give you a Rain check good for a year from the cancellation date. This is only good towards a 40%/$100 deposit of a rental item of equal or greater value. If you cancel within 13 days prior to your rental, your deposit will be forfeited. If weather is an issue we will consider Rain checks on a per event basis, but cannot make any guarantees. If more than 40%/$100 is paid to reserve our equipment or services that amount will be given as a rain check as well..
Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on large type of rocks as the constant rubbing will wear through the vinyl jumps. Please advise with us on the type of rocks that you have and well let you know your options.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
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